Privacy Policy

1 Introduction

My Line Telecom ("we," "us," or "our") is a Miami-based provider of VoIP, Cloud PBX, IT services, and telecommunications hardware. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

By using our services or website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2 Information We Collect

We may collect the following categories of information:

• Contact Information: Name, business name, email address, phone number, mailing address.
• Account & Billing Information: Service account details, billing address, and payment method information (processed securely through our payment processor — we do not store full card numbers).
• Technical & Usage Data: IP address, browser type, device information, pages visited, and service usage logs for the purpose of delivering and improving our services.
• Communications: Records of support requests, emails, chat logs, and SMS messages exchanged with our support team.
• Voluntarily Submitted Data: Any information you provide when filling out contact forms, requesting quotes, or enrolling in services.

3 SMS Communications & Phone Number Privacy

This section specifically governs how we handle phone numbers and SMS messaging:

You may receive SMS messages from us only when you have initiated contact or opted in, including:

• Responses to support requests you initiated via text
• Service alerts, outage notifications, or account updates you have subscribed to
• Confirmation messages for appointments or service orders you placed

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. See our Terms & Conditions for full SMS terms.

4 How We Use Your Information

We use the information we collect to:

• Provide, activate, and manage your telecommunications and IT services
• Respond to your support requests, inquiries, and communications
• Process billing and payments for services rendered
• Send service-related notifications, outage alerts, and account updates
• Improve our website, products, and customer experience
• Comply with applicable federal, state, and local legal obligations
• Detect, prevent, and address fraud, security threats, or technical issues

5 Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for commercial purposes. We may share information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., payment processors, cloud hosting providers, telecom carriers), bound by strict confidentiality agreements and prohibited from using your data for any other purpose.
• Legal Compliance: When required by law, court order, subpoena, or government request, or to protect the rights, property, or safety of My Line Telecom, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections in place.

In all cases, your phone number is never provided to third parties for marketing or advertising purposes.

6 Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server environments, access controls, and regular security assessments.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

7 Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8 Your Rights & Choices

You have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal data (subject to legal retention obligations)
• Opt out of SMS marketing messages by replying STOP at any time
• Request a copy of the personal data we hold about you
• Lodge a complaint with relevant data protection authorities

To exercise any of these rights, contact us at support@myline.tel or call (305) 356-1411.

9 Children's Privacy

Our services are directed to businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: